You may request a return within 30 days after receiving your item.

To qualify for a return, products must be:

• Unused and undamaged
• In original condition
• With original packaging and tags attached
• Accompanied by proof of purchase or order number

After your order ships, our team will manually send your tracking number to your registered email address within 24 hours.

To initiate a return, contact us at: koacklglobal@gmail.com

Returns sent without prior approval will not be accepted.

Once your return request is approved, KOACKL customer support will provide:

• Amazon regional return label
• Authorized return address
• Step-by-step return instructions

Please do not send products back before receiving official return authorization.

Please inspect your order immediately after delivery.

If your order arrives damaged, defective, or incorrect, contact us within 24 hours of delivery.

Please include:

• Order number
• Photos or video of the issue
• Photos of the packaging

Our after-sales support team will resolve your case through the Amazon logistics support system with either a replacement or refund solution.

The following products cannot be returned:

• Perishable goods (food, flowers, plants, etc.)
• Custom or personalized products
• Personal care items
• Hazardous materials or pressurized gas products
• Final-sale items
• Gift cards

If you are unsure whether your product is eligible, please contact KOACKL support before submitting a request.

The fastest way to receive the correct item is to return your current product first.

Once the returned item is received and inspected, you may place a new order for the replacement product.

All KOACKL products include a 12-month free warranty.

If a non-human-caused quality issue occurs during normal use, customers may request warranty service using their order confirmation.

Depending on the situation, KOACKL may provide:

• Repair service
• Replacement product
• Other reasonable solutions

Warranty coverage is available only for orders shipped to:

• United States (US)
• Canada (CA)
• Australia (AU)

Damage caused by misuse, abuse, modification, accidents, or improper handling is not covered.

Once your returned item is received and inspected, KOACKL will notify you regarding the refund approval status.

Approved refunds are processed back to the original payment method within 10 business days.

Additional processing time may be required by your bank or credit card provider.

If you have not received your refund within 15 business days after approval, please contact: koacklglobal@gmail.com

KOACKL currently provides sales and after-sales support only within:

• United States
• Canada
• Australia

All orders are fulfilled through local Amazon warehouse logistics systems.

We do not provide shipping, returns, exchanges, or warranty support for:

• European Union (EU)
• United Kingdom (UK)
• China
• Other unsupported regions

The EU 14-day cooling-off period does not apply to KOACKL orders because we do not sell or provide services within the EU region.